Three easy ways to connect

Beverage-Air is happy to introduce SMS texting with Technical Service and Parts teams. Simply text the corresponding number below to get started (available Monday- Friday, 8:00am-5:00pm EST).

Need to connect with our Customer Service or Warranty/Dispatch teams? For your convenience, Beverage-Air is now offering a web chat feature. Simply click the “chat” icon above to get started (available Monday- Friday, 8:00am-5:00pm EST).

Of course, you can always contact us by phone:

PARTS

SERVICE

With ongoing support of our after market services this program provides access to a full range of support tools including a global network of parts distribution and service providers.

Genuine Beverage-Air parts and high quality service are your best choices for original equipment performance and reliability. Our worldwide parts distribution and service providers are dedicated to providing quality parts and service to owners of Beverage-Air equipment throughout the world.

For complete parts pricing, please click here. 

Below you can search for the nearest parts and service specialists in your area.

Online Help and Support Portal 

For online assistance, Beverage-Air® offers the Help and Support Portal that provides immediate solutions for a wide range of issues.  Choose from the following topics:

Welcome to Beverage-Air: Your Complete Refrigeration Source. Beverage-Air would like to thank you for your purchase. You can now register your Beverage-Air equipment warranty online and receive instant confirmation of full registration status. Upon registering your equipment, you will be ensuring that Beverage-Air will be better prepared to meet all of your needs. All information provided is ONLY for the use of Beverage-Air so that we can provide you better service, now and in the future. No information will be sold, given or traded for any reason.

To get started, locate your equipment model number and serial number. This information can be found on the equipment data plate located on the inside left wall of your unit or on original product packaging.

Thank you for helping us to better serve you.

For complete warranty see next toggle.

Important: Please ensure you retain your original warranty registration card (customer portion) for verification even after you registered your warranty online.

Register Warranty
Sending

Beverage-Air Warranty Statement 032020

Warranty Verification – Click Here

Note: Additional Terms and Conditions of sale may apply. Notice: Specifications Subject to Change Without Notice. Contact factory for specific model agency approval. All prices are ex-works Brookville, Pennsylvania.

Where can I get a replacement compressor for one under warranty?
Parts Distributors – click here  for your local Parts Distributor.

Where do I send my warranty labor bill?
In order to submit your warranty claim, you will need a username and password. If you do not have this information, please contact Beverage-Air’s Warranty Department via e-mail at servicedealers@alirefna.com.

Provide us with your company’s complete name, address, telephone, e-mail, and a completed W9 form.

All warranty claims are submitted electronically using Global Warranty (click to visit Global Warranty).

What forms are required for submitting warranty claims?
Warranty Payment Guidelines 2020

WARRANTY INSPECTION FORM

Name of Product Model Number/Description Download PDF
Deli Preps DP and DP 809-140A GUIDE – OPERATION_INSTALLATION R290 DELI PREPS
Top Mount Reach-Ins Freezer HF 809-143A GUIDE – OPERATION_INSTALLATION HF-R290 Rev B
Top Mount Reach-Ins Refrigerator HR 809-144A GUIDE – OPERATION_INSTALLATION HR-R290
Cross Temp™ CT 809-154A GUIDE – OPERATION_INSTALLATION CT-R290
Chef Bases WTRCS 809-176A GUIDE – OPERATION_INSTALLATION WTRCS-R290
Direct Draw Dispensers DD 809-180A GUIDE – OPERATION_INSTALLATION DD-R290
Back Bar Refrigerator BB 809-183A GUIDE – OPERATION_INSTALLATION BB-R290
Deep Well Refrigerator DW 809-184A GUIDE – OPERATION_INSTALLATION DW-R290
Glass Froster FLG 809-185A GUIDE – OPERATION_INSTALLATION FLG-R290
Milk Coolers Cold Wall – Single Access SM 809-186A GUIDE – OPERATION_INSTALLATION SM-R290
Milk Coolers Forced Air – Single Access ST 809-187A GUIDE – OPERATION_INSTALLATION ST-R290
RI Series RI 809-215A GUIDE – OPERATION_INSTALLATION RI-R290
Undercounters Refrigerator UCR 809-173A GUIDE – OPERATION_INSTALLATION UCR-R290
Undercounters Freezer UCF 809-174A GUIDE – OPERATION_INSTALLATION UCF-R290
MarketMax Refrigerator MMR 809-150A GUIDE – OPERATION_INSTALLATION MMR-R290
Horizon Series Refrigerator HBR 809-156A GUIDE – OPERATION_INSTALLATION HBR-R290
Horizon Series Freezer HBF 809-157A GUIDE – OPERATION_INSTALLATION HBF-R290
MarketMax Freezer MMF 809-151A GUIDE – OPERATION_INSTALLATION MMF-R290
Worktop Refrigerator WTR 809-170A GUIDE – OPERATION_INSTALLATION WTR-R290
Bar Mobile BM 809-182A GUIDE – OPERATION_INSTALLATION BM-R290
Back Bar BB 809-183A GUIDE – OPERATION_INSTALLATION BB-R290
Glass and Plate Froster GF 809-155A GUIDE – OPERATION_INSTALLATION GF-R290
Sandwich Preps SPE 809-168A GUIDE – OPERATION_INSTALLATION SPE-R290
Worktop Freezer WTF 809-171A GUIDE – OPERATION_INSTALLATION WTF-R290
P Series Refrigerator PR 809-217A GUIDE – OPERATION_INSTALLATION PR-R290
Milk Coolers Dual Access STF 809-189A GUIDE – OPERATION_INSTALLATION STF-R290
Chef Base Freezer WTFCS 809-177A GUIDE – OPERATION_INSTALLATION WTFCS-R290
Vista Series Freezer FB 809-147A GUIDE – OPERATIONINSTALLATION FB-R290
  1. How do I order parts?
  2. Who do I call for service?
  3. How do I change my door gasket?
    • The door gasket is removed by grasping it in one corner and pulling outward and down. Be careful not to pull too hard because the plastic molding the gasket is attached to can break. To install the new gasket, start in one corner, pushing the arrow point extrusion into the slotted grove and work your way down to the bottom then across the bottom and then upward to the last corner. click here for more information (link to video)
  4. How do I replace the bottom door cartridge on the C / K / MT / MM / UR Series?
    • Open door approximately 90-degree to open position.
    • Using a 7/16″ open-end wrench, loosen both bottom hinge bolts until the door drops about _ inch. At this point, tighten on of the 7/16″ bolts to keep the hinge from being loose when the door is removed.
    • Remove the 5/16″ screw from the underside of the door, which is screwed into the square pin of the cartridge.
    • To remove door, lift door up to the clear bottom hinge, then move bottom of the door away from hinge and slowly lower straight down, allowing the door to come completely off.
    • Remove both Phillips head screws holding spring cartridge in bottom door. Remove old cartridge.
    • Install the new cartridge as removed.
    • Rest the door, frame side, against your leg with the handle at your feet. The gasket is opposite your leg and the spring cartridge is in the upper corner from the floor.
    • Using a 5/16″ open-end wrench, place on the square pin of the cartridge and turn counterclockwise until there is no tension against the wrench. At this point, the correct tension is set.
    • Install both plastic washers, with the horseshoe washer in between, with the opening toward the gasket. One person should apply a strip of masking tape from one side of the door, across the spacers and spring, up the other side to hold these parts in place while door is being installed.
    • The door must be installed in the open position in order for the square pin to line up and drop into hinge bracket.
    • Install 5/16″ screw into bottom of cartridge. Loosen the 7/16 bolt on the bottom hinge bracket and raise door to highest position and tighten both hinge bolts.
    • These instructions apply to left hand doors also. Click here to view door replacement video.
  5. How do I order shelves?
    • Click here to view shelf information
  6. Where can I get a replacement compressor for one under warranty?
    • Contact one of our Parts Distributors – click here for your local Parts Distributor.
  7. Where do I send my warranty labor bill?
    • In order to submit your warranty claim, you will need a username and password.  If you do not have this information, please contact Beverage-Air’s Warranty Department via e-mail at gself@alirefna.com.
    • Provide us with your company’s complete name, address, telephone and e-mail.
    • All warranty claims are submitted electronically using Warranty Central (click to visit Warranty Central).
  8. What forms are required for submitting warranty claims?

Should you not find your answer utilizing our Help and Support Portal, please contact our Technical Services Department directly at 1-800-684-1199 from the USA or 1-336-245-6400 for areas outside of the United States.  You may also submit your request via e-mail

For warranty service see above toggle or call our 24-hour Warranty Service Center at 1-877-866-1223.